Privacy/Disclaimer 

You have a right to deal with us anonymously, however this may necessarily limit the services we can provide to you.

Your privacy is important to us and we have set out below what information we collect, how we collect it, how and when we may disclose it and what you can do to access that information and ensure that the information we hold is accurate

• What type of personal information do we collect?
• How do we collect this information?
• Why do we collect this information?
• How and when do we use or disclose it?
• How can you ensure that the information we hold is accurate?
• How can you access your personal information?

What type of personal information do we collect?

Personal information held by us may include your name, date of birth, address, telephone numbers, e-mail address, driver’s licence number, bank account or credit card numbers and details of any credit account you may have with us.

How do we collect this information?

We may collect this information direct from you by phone, email or in writing when you make an application for credit, respond to a survey, place an order, provide information for inclusion in a legal agreement, make an enquiry or participate in any of our promotional programs.

Why do we collect this information?

We may collect your personal information in order to:

• provide you with the goods and services you require
• administer and manage your account with us
• provide you with information regarding the goods and services available to you
• research your needs as customers and consumers of our products and develop new products and services to meet those needs.

How and when do we use or disclose it?

In order for us to provide you with the goods and services outlined it may be necessary for us to provide your personal information to others, such as:

• mailing houses. We do not sell your personal details but we use mailing houses for the purpose of communication with you
• our sales representatives
• outsourced service providers who provide us with the ability to serve you
• credit reporting agencies for credit rating and fraud protection services
• our professional advisers, such as accountants, auditors, lawyers
• government regulatory authorities as required

How can you ensure that the information we hold is accurate?

We make every endeavour to ensure that the information we hold is accurate.

As most of the personal information we hold is provided by you, we ask that you keep us informed of any known changes to that information, such as change of name, address or contact telephone numbers.

We ask also that you advise us of any errors that you become aware of in that information.

How can you access your personal information?

You can request access to the personal information we hold about you. You will be asked to give full details of the information you would like to see and you will be asked to identify yourself in order that we may protect your privacy. We reserve the right to charge a fee for searching for and providing the information you request.

There are some circumstances permitted by the law in which the information we hold is not required to be disclosed. These include circumstances where the privacy of others may be breached if the information was accessed, or where the law requires or authorises such access to be denied.

Your request may be made by writing to:

Postal:
Privacy Officer
Barloworld Coatings (Aust) Pty Ltd
PO Box 101
Regents Park DC
NSW 2143

or
Telephone: (02) 9794 1290
Email: privacyofficer@barloworldcoatings.com.au
Fax: (02) 9724 6159